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Customer Experience

Our customers are at the heart of everything we do.

Our customers are at the heart of everything we do here at FGB. We are passionate about our quality products and committed to delivering best practice customer service and creating a positive experience.

Our commitment

At FGB we’re committed to:

  • provide professional, prompt, friendly, courteous, and efficient customer service
  • take ownership of your enquiry, follow-up and keep you informed of progress to completion
  • provide the information you need in a realistic timeframe
  • strive for continuous improvement.

A safe, healthy and comfortable work environment

FGB is also committed to providing and maintaining a safe, healthy and comfortable work environment.

Respect & dignity

As part of our FGB Code of Conduct we treat others with dignity and respect. In return, we expect our team to be treated with the same courtesy and respect which enables them to assist with all enquiries. We do not tolerate disrespectful behavior towards our team. In the event of escalating behaviour, we support our team with clear training, support and processes.